Turn thousands of customer conversations and reviews into insight you can actually act on
What We Build
Real examples, not abstractions
Bulk text & call classification pipeline
Reads and tags every survey, review, and call transcript automatically at full volume, with no manual sampling required.
Custom topic & sentiment taxonomy
Builds topic and sentiment categories tailored to your industry and language, so patterns invisible one-by-one become clear in aggregate.
Emerging-issue alerting system
Watches classified feedback continuously and alerts your team the moment a complaint topic spikes, before it becomes a churn driver.
Call transcription & QA scoring
Transcribes recorded calls and scores them against your QA rubric automatically, turning call libraries into a coaching resource.
What We Solve
Common challenges — and exactly how we address them
Signal buried in volume
Thousands of surveys, emails, and call recordings arrive monthly with no practical way to review them at scale.
Reads and classifies every survey, review, and call recording automatically at any volume — no manual sampling required.
Patterns invisible at human scale
The same complaints repeat across thousands of responses — but you can't see the pattern when reading one at a time.
Topic categories and sentiment dimensions tailored to your industry and language.
Issues found too late to act
By the time a trend is identified manually, it's already driving churn you could have prevented.
Surfaces emerging complaint patterns before they become widespread churn drivers — alert as soon as a topic spikes.
How It Works
From first conversation to working system
- 1
Data Audit
We review your existing feedback channels, call recordings, and text data to assess volume and quality.
- 2
Taxonomy Design
We design the topic categories and sentiment dimensions that match your business — not generic labels.
- 3
Model Training
We train classification and sentiment models on your domain-specific language and validated examples.
- 4
Pipeline Build
We build automated pipelines that process new data continuously as it arrives — no manual work.
- 5
Dashboard & Alerts
We surface the results in dashboards and alert you when a topic spikes or sentiment shifts suddenly.
Ready to explore this for your business?
Tell us about your situation. We'll show you what's possible — in plain language.
Schedule a free meeting